Terms & Conditions

I. Definitions

We (OR ‘our’, ‘as’): Is Service Provider, Transfer 4U Sunshine Coast, staff and / or chauffeurs

You (OR yours): Client / Individual, Company and / or other entity making service booking or reservation

Service: Personal vehicle transfer

By visiting our website and / or making a booking related transaction(s) or enquiries with us, you agree to be bound by our Terms and Conditions as well as our Privacy Policy, which apply to all users of our website and to all of you making booking(s) / reservation(s).

II. Bookings / Reservations

Your booking / reservations with us is only valid once it has been confirmed by us. Such confirmation is provided within 24 – 48 hours by email or text message confirming your travel details. If you have not received email or text from us, your reservation / booking is not confirmed.

Payment for confirmed booking is required in full and in advance by credit card, cash or EFTPOST.

Payment for weddings / formals / special events: We required 50% deposit at the time of confirmation and remaining 50% is payable 14 days prior the event by credit card, cash or EFTPOST.

Any prices quoted are valid for 30 days unless otherwise stated.

Prices are provided per 4 passengers and for transfer between 5am to 10pm. Maximum of 2 pieces of large luggage (approx. check-in size) OR 4 small luggage (size of a carry-on luggage).

Transfers between 10pm to 5am incur additional $20 charge and all Airport pickups will incur additional $10 charge.

All Airport pickups have an allowance of 30 minutes waiting time. After this, we will charge additional $40 per each 30 minutes thereafter.

Waiting time is at additional cost and will be charged in 30 minutes increments at $40 per each 30 minutes.

We do not charge extra fees except as per the above. However, credit card details are required for all bookings and reservations and will be charged for relevant fees in the event as e.g. waiting time, no-show, cancellations, any sort of vehicle damage etc. We reserve the right to charge any additional fee(s) to our nominated credit card in such unpleasant situation(s).

III. Dos and Don’ts

Smoking and all illegal materials and substances are prohibited in our vehicles at all times. Use of any of these will result in immediate booking cancellation and full booking fee will be charged.

Please be aware, no food and / or beverages are allowed to be consumed inside of any of our vehicle(s) to avoid unpleasant situation(s) (exemption is given to drinking water bottle, which is welcomed).

At sole discretion of our Chauffeur, if any passenger seem to be intoxicated and / or behave in unsafe or damaging manner (before, during or after the booked trip), we can evict passenger(s) from our vehicle which will result in immediate booking cancellation. If such unpleasant situation occurs, no refund will be provided and full booking fee will be charged.

Seatbelts are to be used by all passengers for the duration of the whole trip. Please notify us if child seat and / or booster seat is required. Failure to use seatbelts or child seat, booster seat is at responsibility of passenger(s) and / or person (entity making the booking).

IV. Unforeseen Circumstances

We do not take responsibility for unforeseen circumstances beyond our control and we should not be held liable in any way whatsoever. Some of these circumstances include but are not limited to: traffic, weather condition(s), vehicle breakdown, accident, illness, road condition(s) etc.

If Chauffeur sees any location (or any situation) unsuitable for the vehicle (or for the passengers), Chauffeur can change the rout, find an alternative arrangement(s) and / or cancel the booking.

Please make sure you organise relevant travel insurance to minimise the inconvenience.

V. Extend of Liability

Maximum liability should be limited to a full refund of your booking.

While we can help you to load your luggage into our vehicle, we do not take any responsibility and / or liability for any damage to your personal belongings.

VI. Age requirement for using our service(s)

Person(s) under 18 years can only book our service with prior consent of their parent(s) or guardian(s).

VII. Changes of Booking or Reservation

Please notify us in writing as soon as possible if you wish to change confirmed booking details (e.g. date, time, locations etc.). We will try to accommodate required change(s) as much as possible, however, we are unable to guarantee that we will be able to make such changes due to other bookings and / or other commitments.

VIII. Cancellations (except hourly rate chauffeur)

Please notify us in writing as soon as you are aware of your need to cancel your booking or reservation.

If you cancel your booking or reservation at least 7 days prior the booking / reservation date, we will provide full refund.

If you cancel your booking or reservation between 3-7 days prior the booking / reservation date, we will charge 50% cancellation fee.

We will charge 100% cancellation fee if you cancel your booking or reservation within 24 – 48 hours or if you are not present at the agreed time and place as per your booking or reservation.

IX. Cancellations (for the hourly rate chauffeur)

Please notify us in writing as soon as you are aware of your need to cancel your booking or reservation.

If you cancel your booking or reservation at least 14 days prior the booking / reservation date, we will provide full refund.

If you cancel your booking or reservation between 3-14 days prior the booking / reservation date, we will charge 50% cancellation fee.

We will charge 100% cancellation fee if you cancel your booking or reservation within 24 – 48 hours or if you are not present at the agreed time and place as per your booking or reservation.

X. General Conditions

You cannot reproduce, duplicate, copy, sell, resell or exploit any part of our website and / or other printed materials including but not limited to our logo, text, service, photos etc without express written permission by us.

We reserve the right to refuse service to anyone for any reason at any time.

Prices for our services are subject to change without notice.

We reserve the right at any time to modify or discontinue any or all of our services without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our service(s).

We have made every effort to display colours and images of our fleet as accurate as possible, however, we do not guarantee that colours / images will be exactly the same as there might be some difference(s).

As there might be unforeseen circumstances (e.g. illness), we reserve the right to change or cancel any booking(s) you have made with us. In the event that we make a change to or cancel booking, we may attempt to notify you by contacting the email or phone number you have provided at the time of booking was made.

If you damage or soil any part of our vehicle(s), you will be liable for all cost(s) relevant to rectification of such damage.

You agree to provide current, complete and accurate bookings and billing information for all bookings and you agree to notify us of any changes to your contact details, credit card details so that we can complete your booking(s) and contact you as needed. We will not take any responsibility nor liability for incorrect information provided.

XI. Your comments, feedback and other submissions

If you send submission(s) e.g. review, feedback, proposal etc in any form (online, email, phone), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, delete, remove, translate and otherwise use it in any medium any comment(s) that you have forwarded to us. We are and shall be under no obligation to maintain any comments in confidence and / or to pay compensation for any comments and / or to respond to any comments.

XII. Personal Information

Your submission of personal information through the website, email, phone and / or sms is governed by our Privacy Policy. Please view our Privacy Policy for further details.

XIII. Changes to Terms and Conditions, Privacy Policy, website content and prices

Our Terms and Conditions, Privacy Policy, website content and prices are current, however, are subject to change at any time without notice. We reserve the right, at our sole discretion, to update, change or replace any part of conditions, policies, content, prices by making update(s) and / or changes on our website. It is your responsibility to check this page periodically for changes.

Please contact us for booking(s) or any questions you might have.

We appreciate you have entrusted Transfer 4U Sunshine Coast with your transfer requirements and we are looking forward taking you around your desired Sunshine Coast location.